|
Called Dimplex. Soon as I gave my serial number the nice lady said, "We have recognized the problem with this unit and will send you out the new bottom panel for your fireplace." The expired warranty was not an issue. They even offered to have it installed but I declined as my unit is parked far from any service provider and I am can't guarantee being available to give access for the service tech. She explained the required work and it is a simple job.
Nice to deal with this type of company. That Dimplex electric BBQ may just find itself under the tree this year.
|