Montana Owners Club - Keystone Montana 5th Wheel Forum - View Single Post

Phyllen · 03-19-2011, 06:19 AM

So soory it took so long but I wanted to update everyone on the resolution of our steps. Some might remember we had problem with our dealer following repairs to back cap of our fiver. They changed out our steps for no apparent reason. We've been told by several dealers that often rigs are pirated when in for repairs and parts are needed for a rig going out.

The dealer replaced our good steps with ones that were from 18 to 20 inches from the ground. We argued to get correct ones sent to us to no avail. I wrote Good Sam Action Line. About two weeks later got a call from the new service manager.

He sent new steps to where we were in AZ. They were same steps as they incorrectly put on. So he had another set sent. These were 4 steps, not three as the originals. However, with some modification Leonard was able to install them.

We are very satisfied with new steps and the response from the new service manager. This could have been so much simpler had the dealer done the right thing up front. And it would have been a lot cheaper for them. We now have two sets of steps for sale at a consignment store in Benson, AZ.

03-19-2011, 06:19 AM	#1
Phyllen Montana Fan Join Date: Mar 2009 Location: Anywhere Posts: 193 M.O.C. #9165	Update on our steps So soory it took so long but I wanted to update everyone on the resolution of our steps. Some might remember we had problem with our dealer following repairs to back cap of our fiver. They changed out our steps for no apparent reason. We've been told by several dealers that often rigs are pirated when in for repairs and parts are needed for a rig going out. The dealer replaced our good steps with ones that were from 18 to 20 inches from the ground. We argued to get correct ones sent to us to no avail. I wrote Good Sam Action Line. About two weeks later got a call from the new service manager. He sent new steps to where we were in AZ. They were same steps as they incorrectly put on. So he had another set sent. These were 4 steps, not three as the originals. However, with some modification Leonard was able to install them. We are very satisfied with new steps and the response from the new service manager. This could have been so much simpler had the dealer done the right thing up front. And it would have been a lot cheaper for them. We now have two sets of steps for sale at a consignment store in Benson, AZ.