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I'll add some fuel to the fire, though not directly at Dodge but Chrysler. My water pump went out in my 2012 Grand Cherokee on Monday. Guess what it's back ordered, no ETA. My co-worker had his 2012 Grand Cherokee at the dealer for 5 months waiting for a new water pump that was back ordered at that time. Yes, 5 months at the dealer for a $200 part on a $40k+ vehicle. I've been a loyal Chrysler customer for years, a couple jeeps and a few dodges. Well, my next truck will not be a Chrysler product. I've never had a vehicle out of service for as long as I have with my Grand Cherokee (three weeks last year, same thing parts back ordered). Hate to think what would happen If my tow vehicle were dead for several weeks or months because they can't figure out how to put customers first...
I will be sending a letter off to Chrysler corp as well.
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