It's also possible that your connection is set for satellite. On ours, in the bedroom where the antenna booster is located there is a jumper cable that you have to move if you have satellite and move back for local antenna or cable. Someone here posted a wiring diagram for the newer rigs a while back and I saved it. If you want a copy email me at dqdick10432@yahoo.com.
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Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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