[jeffba]

The original post said it stopped working already.. So from that statement it was working and died later. PDI would not have caught it.

Yes , dealers cannot be expected to be in the appliance repair business.
That said they should be able to file a warranty claim and point you to an appliance repair shop.

And Yes, Keystone is making sure they are profitable by going to the low bidder, but they still need to stand behind their product.

Can you tell I was on a customer call that did not go well today?