[Dennis and Carol]

This is one I just don't understand. Have a Samsung T-819 phone with T-Mobile as provider. At times we need better reception for both phone calls and internet access. Yesterday we were at the Market Place in Yuma and was at the booth selling Wilson products. I was bemoaning the fact that the phone did not have a port to attach an external antenna. The fellow in the booth then showed me a port inside the battery compartment under a small plastic flap. I was greatly excited as I even had the correct pigtail to connect the antenna. The phone immediately went to 5 bars. We then tested it in other areas where we had no signal before and had good service. The joy faded rapidly when we discovered that the phone no longer had any coverage unless it was connected to the external antenna. It acts like the internal antenna is no longer there. Any help would be greatly appreciated.