All I can add to this is my input of dealing with dometic to find out if I could get a new adjustable pitch arm (sideswipe of arkansas highway dept sign). They were extremely helpful, told us part number, price, etc and we received it in less than four days. Camping world didn't think we could get and would have to but new hardware for one side, but they would call dometic for us if we wanted. I have had only dometic awnings and have no experience with carefree. John
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2012 F350 6.7 L dually, 2013 3800RE with 6 pt leveling, Sumitomo 17.5" load range h tires, Samsung 18 cu ft residential fridge, 8k Morryde I.S. with disc brakes. Full timing since 2012.
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