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Old 06-02-2012, 07:35 PM   #6
Art-n-Marge
Montana Master
 
Join Date: Apr 2009
Location: Murrieta
Posts: 5,816
M.O.C. #9257
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Especially since you are long time Keystone owner you should have a voice to go beyond this crap. I think your story here is appropriate as it is written that the fact every day is a day that costs you funds. If you had a Montana then could argue some crap that the rig is not a full-time rig, even though it's a weak argument the way they have fouled up. But this is a Big Sky designed for full timers but only when you can use it.

There is no excuse which I think this is what they are doing here in getting your rig back up and running. I'd be on the phone right now and ask for a failure analysis - why if the directions for getting replacement parts by providing the VIN, and this did not work. If you find out what happened please let us know.

This is not how to treat a long time customer and this is not the first tanks they've probably replaced for whatever reason. I'm sure tank failures are not a first time occurrence and how they are handling this is not helpful to their public.
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