We have the 3220 and have been very happy with it. I have not had to deal with the manufacturer for service however I did speak with them prior to purchasing. No problems and very responsive.
We used to have a Reese Pro 20k and I would never go back to that. We purchased from CW as well. I would look into an advanced replacement exchange. Each CW is a bit different to work with but just remember you catch more flies with honey than with vinegar.
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