[hookman]

I bought a Trav'ler dish last fall and it worked great. A couple of weeks ago I was putting it in the store position and it stopped so I manually stored it and then tried it again it did the same thing so I phoned Winegard and they told me to take it to a dealer. The dealer had the same thing happen so they called Winegard who instructed them on how to reconfigure it which didn't work. After that they told the dealer that they were sending a whole new turret section to replace the one that is on the Montana. They want their Engineers to find out what is wrong. Apparently this is a first as far as the dealer understands. All that is going to be original on the roof is the base plate, dish and LNB. When I phoned this dealer he asked me if I was one of his customers and I said no and he told me he could not fit me for a week which as they where extremely busy. I also told him it was bought from CW in Wilsonville, Oregon. But I would not deal with them in the Burlington, Wa store He understood as they were already fixing some of their screw ups. The service staff at Paulsbo RV in MT. Vernon so far has been great To deal with. I was also happy with Winegards service at trying to get to the bottom of the problem and then replacing instead of trying to fix something they have not run into before.