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If it were me I'd call Keystone. Something is totally wrong with this picture and I'd want to know everyone's story and see what could be done to speed things along. Keystone management needs to be informed if they really did what they are being accused of and they need to know what is being said if it's not exactly correct and you need to know what they are going to do to make it right.
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Dick, Joyce, Diego, Picatso and Gustav
2017 3720 RL, and 2013 HC 343RL
Pullrite Hitch, IS, Disk Brakes, 3rd AC, Winegard Traveler, Bathroom door mod, Dometic 320, couch for desk swap, replaced chairs, sun screens, added awnings, etc.
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