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I think the installer is trying to make some money with a little bit of exaggeration. 11,000 lbs doesn't even cover most TV's GVWR much less a GCVWR. That being the case it would be difficult to call it a "TOW"/Haul mode if when you're towing is when you need the assist and it isn't even helping if his statement was true. I must not be understanding what the installer meant by "works great".
No doubt the Exhaust brake is a big help, and I wish all diesel engines came with it, but until then my Tow/Haul is better than nothing but does require mashing on the brake occassionally (the exhaust brake should prevent that and maybe that's what he meant), and some people have been using nothing but downshifting for many years prior with some success.
Congrats on your PacBrake, PapaBeav!
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