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based on responses here, and a PM to me by a forum member, i think i need to clarify my statement.
i was not trying to besmirch someone who may be my competition and could not defend themselves in this forum...
what i was trying to say is that when a person calls a carrier and talks to an 'agent' of that carrier (as in an employee/staff), the caller is playing a game i've referred to as "agent roulette" -- sometimes you get one with brains, but too often you get an agent with no brains. at that point, its best to hang up and try again. and again.
i'm sure many others have played the game unwittingly, and hopefully are never faced with having to play it ever again.
man, that was verbose for no real reason. i guess i'm tired.
ok. i'll rety a shorter version. i wasn't trying to insult a competitor.
i was simply trying to say that too often, the employees of any carrier, are idiots.
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