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As I have said many times before..our experience with customer service and the service center has been very positive. We spent 4 days at the service center while they corrected our many problems and we were treated as if we owned the company. I do agree with Glenn in principle about contacting your dealer first. I suspect that there are more good dealers than bad dealers and even if you are hundreds of miles away there are many ways your dealer can help you. There are always "circumstances" When you are in a smoke filled camper in quartzsite, Az and your dealer is in Ohio..you are calling Customer service first..your dealer second or third. I think I actually called Mark Krol first..Glenn also brings up a point to remember..Customer service and the service center handle ALL Keystone products// Team Montana IS Montana specific but there is a lot going on there...Visit if you are at the Fall Rally.
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