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Carlos-- You did not state what year your 381TH is! It would help us all if we knew that and if it is a 2020 or 2021, it should be covered under warranty. It sounds like you took it to a Camping World instead of contacting your dealership you bought it from. This was a mistake on your part since most dealerships could care less if you did not purchase it from them. Your dealership should have been contacted immediately when it happened and if you are not near them they would need pictures of the damage that happened so they can send them on to Keystone to back any problems and work that may be needed. You have stated that your dealership has been contacted and that is a start but just make sure you have written or printed confirmation that they have contacted Keystone. If they have, they will have an authorization number to do the work on the unit IF it is still under warranty. Keep us informed on the outcome of your problem.
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