[PeteandJoan]

I have called and "chatted"(online) to change locals many times and they always ask for my address, not just zip code. I have never been charged for this service. And I always tell them I am only changing my temporary address and not my billing address. I guess it matters who you talk to. Some are great, but most seem to be new and you have to help them thru the process. That's why I have started using the chat feature even though I hate all that typing. That $17 has to be a mistake!, I HOPE.