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We had two electric slide gearboxes fail in one year in our 2016 3711fl. Called the maker of the slide system and they sent new gearboxes free. When I changed them out I disassembled the failed gearbox and found that the gear teeth inside the box were broken off thus making it impossible to move the slide. I e mailed the company to see if their quality control division would upgrade the steel used to make the gears and got no reply. It looks like this is going to be an ongoing problem and I keep spares on board if I have a problem while on the road. The newer models have a different electric slide system now so Keystone knew of the problem and changed it.
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