[scottz]

Update: I took the unit to the closest dealer who said they would look at it. As I mentioned previously, they said since I had not bought it there, I would have to pay them and seek reimbursement from Keystone. I opened a ticket with Keystone and kept them updated on the status. After a month, the dealer told me they would not be able to get to it until spring. I asked Keystone if they would reimburse me if I took it somewhere else and was told probably. At this point I was willing to pay for it if necessary; it would only be a few hundred dollars. I picked the unit up and took it to a fiberglass specialty shop. They fixed the original crack and another one that had not been noticed yet; did a great job. The shower was obviously dropped or bumped prior to or during installation. After submitting photos and an invoice to Keystone, I received a reimbursement check for the full amount.

Keystone was very easy to work with and I am pleased with their support.