Montana Owners Club - Keystone Montana 5th Wheel Forum - View Single Post

shyattmedic · 01-10-2007, 06:40 AM

Just got off the phone with my dealer, who gave me some very disturbing news.
I have had my 342PHT since March '06, it is one of the 1st ones off the line, so I expected some issues BUT-

the kitchen drawers had no supports in the rear,
the pantry shelves where not supported,
the closet rod was held in by 4 staples and fell,
the fresh water fill and vent lines where 8 inches to long and kinked,
no A/C vents in the living rear,
no side marker on passenger side,
huge stain on sofa skirt,
screws poking thru skirting,
cieling battens falling down,
TV antenna not supported with blocking,
shower glass not caulked,
both A/C's wired to one side of the ac bus,
bed frame wood cracked and falling apart.

The final straw is after 4 visits to fix the main A/C freezing and poping the breaker, the dealer replaced the control panel and it worked fine. It did bring to my attention a huge set of problems when the water was running out of the ceiling behind the A/C.

The dealer checked and found-
The rubber roof material was cut to large around the A/C hole,
The A/C had no bracing around it allowing the A/C to tilt back and destroy the plywood around the hole and the gasket.

I now have to have new plywood to be replaced and a new roof glued down after the supports are put in place.

I can not wait to get it fixed to unload it on something not from Keystone.

I talked to Denny at Keystone in customer relations trying to get my warrenty extended and his words where that none of the problems are major safety or construction faults and the all the work has been covered under my warrenty so there is no need for any additional coverage.

What could be missing under the other parts of the trailer that I can not see!

I'm glad they feel missing supports, and poor assembly work is ok but I don't and will not buy another Keystone product.

01-10-2007, 06:40 AM	#1
shyattmedic New Member Join Date: Feb 2006 Location: Posts: 9 M.O.C. #5334	342PHT poor quality Just got off the phone with my dealer, who gave me some very disturbing news. I have had my 342PHT since March '06, it is one of the 1st ones off the line, so I expected some issues BUT- the kitchen drawers had no supports in the rear, the pantry shelves where not supported, the closet rod was held in by 4 staples and fell, the fresh water fill and vent lines where 8 inches to long and kinked, no A/C vents in the living rear, no side marker on passenger side, huge stain on sofa skirt, screws poking thru skirting, cieling battens falling down, TV antenna not supported with blocking, shower glass not caulked, both A/C's wired to one side of the ac bus, bed frame wood cracked and falling apart. The final straw is after 4 visits to fix the main A/C freezing and poping the breaker, the dealer replaced the control panel and it worked fine. It did bring to my attention a huge set of problems when the water was running out of the ceiling behind the A/C. The dealer checked and found- The rubber roof material was cut to large around the A/C hole, The A/C had no bracing around it allowing the A/C to tilt back and destroy the plywood around the hole and the gasket. I now have to have new plywood to be replaced and a new roof glued down after the supports are put in place. I can not wait to get it fixed to unload it on something not from Keystone. I talked to Denny at Keystone in customer relations trying to get my warrenty extended and his words where that none of the problems are major safety or construction faults and the all the work has been covered under my warrenty so there is no need for any additional coverage. What could be missing under the other parts of the trailer that I can not see! I'm glad they feel missing supports, and poor assembly work is ok but I don't and will not buy another Keystone product.