Montana Owners Club - Keystone Montana 5th Wheel Forum

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masterdrago 10-25-2017 05:05 PM

Rate a Seller
 
We are about to pull the trigger on a 2018 Montana 3791rd. Has anyone ever had dealings at Tiara RV Sales and Service? They are in Elkhart, In.

WeBeFulltime 10-25-2017 05:36 PM

I've never done business with them but they seem to be ok people. They feed all attendees a nice lunch at their dealership during the National Fall Rally. I think several members do business with them and some should be along to help you.

BTW we just yesterday purchased a 2018 3791RD from Northgate RV in Ringgold, GA. This is our third one to buy from them and they are great. Will treat you everyday but wrong! We pick ours up on Tuesday 30th.

If you can't buy from Tiara come on down to Northgate RV. They have 1 more on the lot just like ours.

masterdrago 10-25-2017 06:15 PM

Thanks WeBeFulltime. Good luck on the new 3791. My baby loves that floorplan.

This will be my very first 5r. Have been looking since January, one big Houston RV show last February. Looked at and priced a ton of them. Could not sell wifey on a DRV. We will drive around the corner to MORryde to have IS and disc brakes installed as an upgrade. This will save me at least $20k over the DRV.

topjustice 10-25-2017 06:20 PM

Quote:

Originally Posted by masterdrago (Post 1077810)
We are about to pull the trigger on a 2018 Montana 3791rd. Has anyone ever had dealings at Tiara RV Sales and Service? They are in Elkhart, In.

Another good choice in that same area is Lakeshore RV in Muskegon Mi. It's only about 150 north of Tiara. They have rv hookup pads where you can spend a day or two checking things out before you leave the dealership.

Overlord 10-26-2017 05:10 AM

...and 150 miles south is Walnut Ridge RV in New Castle, IN.

Don't know about now, but I got my '09 from them at 37% off list price on a factory built-to-order unit with everything that I wanted and without things that I did not want. I added walk-in shower instead of the tub version, dual pane windows, darker carpet, king bed, additional Fantastic Fan (in the bedroom), and gloss gel-coat. Had them delete the fireplace, generator prep, and the crummy OEM vacuum cleaner.

They were great to work with. No haggling, no drama, just a great price quote right off the bat.

My local dealership would absolutely not budge from list price for the same model that was on their lot for almost a year, ...and they went out of business six months later.

Jersey Devil 10-26-2017 08:35 AM

That’s good for the consumer that dealer went out of business.

rmthelen 10-26-2017 09:22 AM

Lakeshore has great prices but you will need to find a dealership that will service your unit as their service department leaves much to be desired. That is the last place I would ever take mine for any warranty or other work.

LDMoore06 10-26-2017 09:30 AM

In 2013 we bought our new 3150RL from Tiara. We drove from Tn to buy it and saved 35k. They were great to deal with and insisted we stay in their lot overnight and check everything and have them a list of any findings the next day. Minor issues were found and everything corrected. We have found that dealers in our area have refused to look at warranty issues if it wasn’t purchased from them. Oh well, we are still ahead. Good luck.

topjustice 10-26-2017 11:36 AM

Quote:

Originally Posted by rmthelen (Post 1077870)
Lakeshore has great prices but you will need to find a dealership that will service your unit as their service department leaves much to be desired. That is the last place I would ever take mine for any warranty or other work.

I've read the same comments about Tiara service. They both seem to have great sales staff but service sucks. For those that buy long distance service at these dealerships won't matter anyway. Another reason to stay onsite for two or three days before hitting the road to check everything out as best you can.

waynemoore 10-26-2017 03:41 PM

I drive under a low bridge and damaged to front AC and satellite dish. Got to their dealeship on Monday they took my rig in the next day at 7:30AM and was out at 4:30PM with a new AC and traveler dish. Cost was $3,700 hundreds less than expected. If I was in the market for a new rig I would most definitely buy from them. Oh and, no I did not buy the reg from them. GREAT SERVICE.

waynemoore 10-26-2017 03:51 PM

As for Lakeshore I bought my last two rigs from them. I got the 2010 in late September and the service was great as they were in their slow time of the year. The 2015 I bought in July and the service was non existent. They were selling far to many units and the service department just could not keep up with all the work. But the price was great we drove from Arizona to get the 5er and still saved a ton of money. Our local Montana dealer (Sunshine RV) here in Lake Havasu City AZ had no problem doing warranty work.

masterdrago 10-26-2017 08:32 PM

Made the deal today. Will pick up in a couple of weeks and drive just a few miles to MORryde for suspension upgrade. I do not plan on having the Indiana rv dealers service ours. We live in Texas and we will most like get some sort of extended service agreement but have not researched that yet. So far Tiara has been great to work with.

topjustice 10-26-2017 09:05 PM

Quote:

Originally Posted by waynemoore (Post 1077912)
I drive under a low bridge and damaged to front AC and satellite dish. Got to their dealeship on Monday they took my rig in the next day at 7:30AM and was out at 4:30PM with a new AC and traveler dish. Cost was $3,700 hundreds less than expected. If I was in the market for a new rig I would most definitely buy from them. Oh and, no I did not buy the reg from them. GREAT SERVICE.

When you say "their dealership" for fixing your accident, which one are you referring to - Lakeshore or Tiara?

jlb27537 10-28-2017 01:33 PM

Quote:

Originally Posted by masterdrago (Post 1077948)
Made the deal today. Will pick up in a couple of weeks and drive just a few miles to MORryde for suspension upgrade. I do not plan on having the Indiana rv dealers service ours. We live in Texas and we will most like get some sort of extended service agreement but have not researched that yet. So far Tiara has been great to work with.

We bought our '14 3150RL from them. Jim in sales is nice to deal with. Got a decent price. Service is a complete joke. First they never water tested it. Toilet would not hold water. Said they needed to order a toilet after having it for over a week to PDI. Had them install X factor braces. They never tried to grease the new wet bolts. Had to have new bolts installed with the grease holes pointing the correct way. Tried to tell me the level up wiring was "generator prep". Maybe it has changed, but a decent price is all we got from them.

masterdrago 10-28-2017 08:53 PM

On our PDI, I suspect it will be kinda hard to really "check" the a/c since the daytime highs will be too low when we arrive. I've read mostly crap about every service unit I've reached out to for pricing on our unit. I'm researching Coach-Net concerning an extended service agreement. So far, I'm seeing the best reviews there.

topjustice 10-28-2017 09:10 PM

Quote:

Originally Posted by masterdrago (Post 1078167)
On our PDI, I suspect it will be kinda hard to really "check" the a/c since the daytime highs will be too low when we arrive. I've read mostly crap about every service unit I've reached out to for pricing on our unit. I'm researching Coach-Net concerning an extended service agreement. So far, I'm seeing the best reviews there.

Maybe you can turn the heat up high and get the coach real toasty, then try the A/C on as low as it will allow to see how much cold it throws out. Might work.

masterdrago 10-28-2017 11:52 PM

Thanks. Had not thought of that. I have a good check list from somewhere here for the PDI so I don't forget stuff. What fun.

hickory 11-03-2017 08:16 AM

Lakeshore
 
Quote:

Originally Posted by topjustice (Post 1077818)
Another good choice in that same area is Lakeshore RV in Muskegon Mi. It's only about 150 north of Tiara. They have rv hookup pads where you can spend a day or two checking things out before you leave the dealership.

X2 on Lakeshore RV. We bought our 2013 from them and spent 2 nights there learning the functions on the 3400RL, our first fifth wheel. Took me a while to figure out what that bright blue light was when we looked outside after dark. The only issues we found were one drawer didn't latch well and one marker light out. Both issues promptly fixed. They didn't just change the bulb, they replaced the entire fixture. 30,000 miles later---no problems. Great customer service. Friendly folks.

waynemoore 11-03-2017 10:20 AM

Ops sorry Tiara was the dealership that fixed the low bridge damage. Treat work and customer service.

Beau2010 11-03-2017 10:48 AM

Pete's RV in Schererville, IN is a great dealer, or at least was when we bought in 2013. They also have stores in New England. They beat every other dealer on price that we looked at in nearly two years. Never used them for service so can't comment there.


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